NeoSpin Cookie Policy

We use cookies and similar technologies to operate our website, improve your experience, and keep our platform secure. This Cookie Policy explains what cookies are, how NeoSpin uses them, and what choices you have regarding their use. By continuing to browse neospin.com, you agree to our use of cookies as described below.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. At NeoSpin, we use cookies to recognise your browser, remember your preferences, and understand how you interact with our games and services. Cookies do not harm your device and cannot directly access other files stored on your computer or phone.

We at NeoSpin rely on cookies to make sure the site functions correctly across desktop, tablet, and the mobile browser version that works like an app. Since we do not offer a downloadable NeoSpin casino app through the App Store or Google Play, cookies play an important role in remembering your settings when you use the Install App shortcut.

Why We Use Cookies

We use cookies for several reasons connected to running NeoSpin Casino efficiently and securely.

• We use cookies to keep you securely logged in during your NeoSpin casino login session
• We remember your currency, language, and localisation preferences (English UK, Canada, Australia)
• We analyse traffic and gameplay patterns to improve our slots, live casino, and Jackpot Games sections
• We measure the effectiveness of our welcome bonus, free spins, and promotional campaigns
• We detect and prevent fraud, bonus abuse, and unauthorised use of a neospin promo code
• We support responsible gambling tools by remembering your self-exclusion or deposit limit settings

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function. Without them, you would not be able to complete a NeoSpin login, process a deposit, or request a withdrawal. Essential cookies cannot be disabled through our cookie settings because they are required for core functionality, including account security and session management.

Performance and Analytics Cookies

We use analytics cookies to understand how players use our 5,000+ slots, 1,400+ live games, and other sections of the site. This data helps us identify which games, such as titles from Pragmatic Play, Evolution, or Hacksaw Gaming, are most popular, and allows us to improve loading times and navigation.

Functional Cookies

Functional cookies remember choices you make, such as your preferred currency (EUR, USD, AUD, CAD, NZD, or supported cryptocurrencies), your display language, and whether you have dismissed certain notifications. Our Neospin Loyalty Program also uses functional cookies to display your current status and complimentary points balance correctly.

Marketing and Advertising Cookies

We and our advertising partners use marketing cookies to show you relevant offers, including information about our welcome bonus, Weekend Reload, or Wednesday Free Spins promotions. These cookies also help us measure how players find NeoSpin through search terms such as "neospin bonus" or "neo spin casino bonus," so we can refine our marketing efforts.

Third-Party Cookies

Some cookies are placed by trusted third parties, including payment providers, game studios, and analytics services. For example, when you use Skrill, Neteller, Interac, or cryptocurrency payment options, those providers may set their own cookies to process transactions securely. We do not control these third-party cookies directly, and we encourage you to review their respective cookie policies.

How Long Do Cookies Last

We use both session cookies and persistent cookies.

• Session cookies are temporary and are deleted once you close your browser
• Persistent cookies remain on your device for a set period, helping us remember your preferences for future visits, such as when you return for a neo spin login

Our persistent cookies typically expire within a period ranging from 30 days to 24 months, depending on their purpose.

Managing Your Cookie Preferences

You have control over the cookies we use. Most browsers allow you to manage cookie settings, including blocking or deleting cookies entirely. Here at NeoSpin, we provide a cookie consent banner when you first visit our site, allowing you to accept or customise your preferences.

Please note that disabling essential cookies may prevent you from completing a NeoSpin casino login, accessing your account, or finishing a NeoSpin deposit or NeoSpin withdrawal request. If you choose to block functional or analytics cookies, some features, such as personalised bonus offers or accurate currency display, may not work as intended.

You can typically manage cookies through your browser settings by:

• Viewing what cookies are stored on your device and deleting them individually or entirely
• Blocking third-party cookies while allowing first-party cookies
• Setting your browser to notify you before a cookie is placed
• Browsing in a private or incognito mode, which limits persistent cookie storage

Cookies and Mobile Use

At NeoSpin, we offer a mobile browser experience that works like an app rather than a traditional downloadable NeoSpin casino app. Cookies remain essential in this mobile environment to keep your NeoSpin login active, remember your game history, and ensure that features like Pokies, live dealer tables, and the Bonus Shop load correctly on smaller screens.

Cookies Related to Payments and Verification

When you complete a deposit or request a NeoSpin withdrawal, certain cookies may be used by our payment partners and verification providers to confirm your identity and prevent fraud. This supports our KYC process, which requires proof of ID, address, and payment method before withdrawals are approved. These cookies help streamline the process so returning players do not need to repeat verification steps unnecessarily.

Cookies and Responsible Gambling Tools

We use cookies to remember responsible gambling settings you have activated, including deposit limits, loss limits, or self-exclusion periods. This ensures that your preferences are respected consistently across sessions and devices connected to your account, whenever you log in to NeoSpin.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own business practices. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of neospin.com after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we use cookies, or if you need help managing your preferences, our support team is available 24/7. You can reach us via live chat, email at support@neospin.com, or through our contact form. Our NeoSpin team is committed to ensuring your experience with us remains transparent, secure, and enjoyable.