NeoSpin Casino Privacy Policy

At NeoSpin, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This privacy policy explains how we collect, use, store and protect your information when you visit our website or create an account with us. We at NeoSpin Casino want you to feel confident that your data is handled responsibly, in line with applicable data protection laws and the requirements of our licensing authority, the Tobique Gaming Commission.

NeoSpin Casino is operated by Metlait SRL, a company registered in Costa Rica. By using our website, registering for a NeoSpin login, or making a deposit, you agree to the practices described in this policy. If you do not agree with how we handle your data, we ask that you refrain from using our services.

Information We Collect

When you complete NeoSpin register steps or use our platform, we collect several categories of information to provide our services, prevent fraud, and comply with legal obligations.

• We collect your personal identification details, including your name, date of birth, address, email and phone number provided during neospin register
• We gather financial information necessary to process your neospin deposit and neospin withdrawal requests, such as payment method details and transaction history
• We record your gaming activity, including bets placed on neospin slots, neospin live casino tables, and neospin pokies, to monitor fair play and enforce our bonus terms
• We store technical data such as IP address, device type, browser information and login timestamps whenever you use neospin login or access our neo spin casino login page
• We may collect copies of identification documents, proof of address, and proof of payment during our KYC verification process
• We track communications you have with our customer support team via live chat, email or contact forms

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze how our website is used. Our cookie practices are described in more detail in a separate cookie policy, but by continuing to use our site you consent to our use of cookies for these purposes.

How We Use Your Information

Our NeoSpin platform uses the information we collect for several legitimate purposes connected to providing you with safe and enjoyable gaming services.

• We use your data to verify your identity and age, ensuring compliance with our licensing obligations
• We process your neospin deposit and neospin withdrawal transactions securely and efficiently
• Our team uses gameplay data to calculate loyalty points, manage your status in the Neospin Loyalty Program, and award bonuses such as neospin bonus codes and neospin free spins
• We send you promotional communications about neospin bonus offers, neospin no deposit bonus promotions, and other updates, where you have given your consent
• We use technical data to detect and prevent fraud, money laundering, and unauthorized use of VPNs to bypass geographic restrictions
• We analyze aggregated data to improve our games, website performance, and customer support services

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register for a NeoSpin Casino account, our legitimate business interests in preventing fraud and improving our services, your consent for marketing communications, and our legal obligations under gaming regulations enforced by the Tobique Gaming Commission.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in limited circumstances described below.

• We share payment data with processors such as Tronabriz Limited to complete Paysafe transactions and other payment methods
• We may disclose information to our game providers, including Evolution, Pragmatic Play, NetEnt and others, as necessary to deliver gaming services
• We cooperate with regulatory bodies, including our ADR provider EGIS, and law enforcement authorities when legally required
• We may share data with fraud prevention and verification services to confirm your identity during KYC checks
• We use third-party analytics tools to understand how visitors interact with our website

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Financial records related to your neospin deposit and neospin withdrawal history are typically retained for several years in accordance with anti-money laundering regulations. If your account becomes inactive for 12 months, our dormancy policy may apply, but we continue to retain your data securely during this period.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the following rights, and we encourage you to contact us if you wish to exercise them.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@neospin.com. We will respond to your request within a reasonable timeframe, in accordance with applicable law.

Data Security

We use encrypted data transfer and industry-standard security measures to protect your personal and financial information. Our systems are designed to prevent unauthorized access, alteration, disclosure or destruction of your data. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your neo spin casino login credentials.

International Data Transfers

Because NeoSpin Casino operates internationally and serves players across markets such as Australia, New Zealand, Canada, Norway, Germany, Austria and Switzerland, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Children's Privacy

Our services are intended only for individuals who meet the minimum legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and we take steps to prevent underage access to our neospin casino app and website.

Restricted Jurisdictions

We do not offer real-money play to residents of certain restricted countries, as outlined in our terms and conditions. If you access our services from a restricted jurisdiction using methods such as a VPN, we reserve the right to suspend your account and withhold winnings in accordance with our policies.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our support team through live chat, available 24/7, or by email at support@neospin.com. We are here to help with any concerns regarding your privacy while using NeoSpin.