NeoSpin Casino Terms and Conditions

Welcome to NeoSpin Casino. These Terms and Conditions govern your use of our website and services. By registering an account and using our platform, you agree to be bound by these terms in full. At NeoSpin Casino, we ask that you read this document carefully before you deposit, play, or request a withdrawal. If you do not agree with any part of these terms, we ask that you refrain from using our services.

About Our Casino and License

NeoSpin Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica (No. 3-102-911867), with its registered address in El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Paysafe transactions on our site are processed by Tronabriz Limited. We operate under e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Any disputes that cannot be resolved directly with our support team may be referred to EGIS, our alternative dispute resolution provider, which operates under the regulations of the Tobique Gaming Commission (disputes@egis-adr.com). We require that disputes be filed within one year, and unresolved disputes are settled through arbitration in Costa Rica. Our games are supplied by certified providers, and we use encrypted data transfer to protect your information.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete your NeoSpin register process, we require accurate, current, and complete information. We at NeoSpin may request identity verification (KYC) at any time, including ID documents, proof of address, and proof of payment method in Latin or Cyrillic script. Phone or video verification may also be required. If you fail to complete verification within two weeks of our request, we reserve the right to lock your account.

• You may hold only one account with us
• You must keep your neospin login credentials confidential
• We may suspend accounts suspected of fraud, collusion, or bonus abuse
• Inactive accounts (12 months without login or play) incur a €25 monthly dormancy fee

Restricted Territories

We do not permit real-money play from residents of Afghanistan, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada (New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, DR Congo, Estonia, Georgia, Gibraltar, Greece, Guernsey, Haiti, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, El Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, and Yemen. Our target markets include Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, Switzerland, and other eligible countries. In Sweden, we do not offer bonuses, promotions, VIP programs, or loyalty point exchange. Using a VPN to bypass our geographic restrictions is strictly prohibited and may result in confiscation of winnings.

Deposits, Withdrawals, and Currencies

We accept EUR, USD, AUD, CAD, NZD, NOK, and several cryptocurrencies including BTC, BCH, ETH, LTC, USDT, XRP, DOGE, TRX, ADA, and BNB. Our internal operating currency is EUR, and we do not provide fiat-crypto exchange. Your account currency can only be changed after the first stage of the welcome bonus. When you make a neospin deposit, minimums start from 20 EUR/USD, and for a neospin withdrawal, minimums start from 30 EUR/USD depending on the method chosen. We offer 18 deposit options, including Visa, Mastercard, Skrill, Neteller, Interac, and various cryptocurrencies, all processed free and instantly. Withdrawals are subject to daily, weekly, and monthly limits, and progressive jackpot wins are always paid in full without counting toward these limits. We require that each deposit be wagered at least 3 times before a withdrawal can be processed; otherwise a processing fee may apply or the withdrawal may be refused.

Processing Times

We aim to process withdrawals within 72 hours of approval, though busy periods may require up to 24 hours for initial review. E-wallets, Interac, and crypto payouts are instant after approval, while bank transfers and Inpay take 1–3 banking days. Card and bank transfer refunds may take 5–7 banking days.

Bonuses and Promotions

At NeoSpin Casino, we offer a Total Welcome Pack of 300% up to €7,000 plus 300 Free Spins across your first four deposits. Every neospin bonus code, including NEO1, NEO2, NEO3, and NEO4, carries its own minimum deposit, wagering requirement, and maximum win conditions, detailed on our promotions page. Our standard wagering requirement for the welcome package is 40x the combined deposit bonus and free-spin winnings. We also provide a Highroller First Deposit Bonus, Daily Cashback, Wednesday Free Spins, Weekend Reload offers, and a Bonus Cancellation option that converts part of a withdrawal into bonus funds.

Unless stated otherwise, bonuses are valid for 14 days, and the default maximum bet while wagering is €6.5 / $7 / A$10. Slot games contribute 100% toward wagering requirements, while table games, live casino, and lottery games contribute only 5%. Certain games, including jackpot slots, EGT titles, and named games such as Book of Dead and Immortal Romance, are excluded from bonus play. We reserve the right to void winnings and bonus funds where bonus abuse patterns are detected, including cases where total bonuses reach 70% of deposits across 5–9 deposits or 50% across 10 or more deposits. Bonuses, including any neospin no deposit bonus or neo spin no deposit bonus offers, are not available to players registered in Sweden.

Loyalty Program and VIP

We automatically enrol every player into our Neospin Loyalty Program upon registration, comprising 16 statuses from Colibri through Lion. We award Complimentary Points for real-money play, and as your status rises you receive loot boxes or wheel-of-fortune rewards, including cash prizes up to €7,000 at the highest level. Our VIP program includes exclusive bonuses, VIP-only tournaments, early access to new games, and a 24/7 personal manager. We may suspend or remove VIP status if no deposit has been made for 30 consecutive days.

Games and Fair Play

Our NeoSpin casino library features over 5,800 games, including slots, live dealer tables, jackpot games, table games, and sports betting, supplied by more than 80 certified providers such as Evolution, Pragmatic Play, NetEnt, Play'n GO, and Betsoft. We note that NetEnt and Amatic titles are unavailable in Australia, and Play'n GO and Pragmatic Play titles are unavailable in Sweden. All our games undergo independent testing to ensure fairness, and outcomes are determined by certified random number generators.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and reality checks. If you feel your play is becoming problematic, we encourage you to contact our support team for assistance or to activate self-exclusion measures through your account settings.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. We are not liable for losses arising from technical failures, internet connectivity issues, or events beyond our reasonable control. Our liability, where permitted by law, is limited to the amount held in your account balance at the time of the incident.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms take effect once published on our website, and your continued use of our services constitutes acceptance of the revised terms. We recommend checking this page periodically for updates.

Contact Us

If you have questions about these Terms and Conditions, our neospin casino bonus offers, or any aspect of your account, our support team is available 24/7 via live chat or email at support@neospin.com. We also offer a contact form and FAQ section to assist you.